FAQs – Critical Financial Assistance
If you have questions about your eligibility for critical financial assistance, view the list of FAQs or please call us at 1-877-264-3968 (toll-free).
At Operation Homefront one of our goals is to provide temporary financial assistance for military families and veterans that are in need. If you have questions, please view the list below.
Q: Am I eligible for assistance?
Q: Why am I being deemed ineligible?
A: Please review the information you submitted and our current eligibility for assistance. The most common reason someone is deemed ineligible is they accidentally did not select that they have sustained a wound, injury, or illness, during post 9/11 service. Please note that documentation to confirm eligibility will be required. If you have additional questions, please contact our Intake Coordinator at 1-877-264-3968 (toll-free).
Q: What assistance can I get?
Q: What documents do I need?
Q: How many times can I receive assistance?
A: If you are currently an active duty member with a rank of E1-E6, you may receive 3 total lifetime assists. If you are currently deployed on Title 10 orders and/are receiving hazardous duty pay you may receive 5 total lifetime assists. If you sustained a documented injury, illness, or wound during post 9/11 service you may receive 5 total lifetime assists.
Q: How many months of assistance can I get?
A: At Operation Homefront it is our goal to provide temporary financial assistance for military families that are in need. Out of respect to our donors, we do limit the number of assists we are able to provide to a service member or veteran in their lifetime. As we are not set up for long-term financial assistance, we do encourage every veteran family we work with to demonstrate financial growth on each application submitted. The number of months of assistance that can be received varies on the type of assistance being requested. For more information, please contact our Intake Coordinator at 1-877-264-3968 (toll-free). If you have an open application, please contact your assigned case worker for clarification.
Q: Do you help with appliances?
A: Service members who meet our eligibility criteria as deployed or those- who have sustained a documented injury, illness, or wound during your post 9/11 service, may qualify for assistance with the following types of appliances: Refrigerator, stove, washing machine, dryer, dishwasher, and microwave.
Q: Do you help with furniture?
A: Unfortunately, Operation Homefront is unable to assist with furniture. We would strongly recommend connecting with your local furniture bank for possible resources in your area.
Q: How long does it take to receive assistance?
A: The length of time it takes for an outcome to be reached varies depending on the assistance being requested. The best way to assist in expediting your request will be to upload all required documents to your case in a timely manner.
Q: What happens if I am denied?
A: At Operation Homefront, it is our mission to assist families that demonstrate a documented, immediate, and temporary financial hardship. Unfortunately, we are not able assist everyone who applies. In the event that you are denied, our case workers will provide you with additional resources for you to look into for possible assistance.
Q: Can you cover my credit card or personal loan payments?
A: Unfortunately, Operation Homefront is unable to provide financial assistance for military families and veterans with credit card or personal loan payments. However, you may qualify for other types of assistance if you have any past due essential bills. Please check out our Critical Financial Assistance Eligibility criteria to see what types of assistance you may be eligible for.
Q: When will my case worker contact me?
A: Once your case is assigned, the assigned caseworker will reach out to discuss your request within 24-48 business hours of receiving it. During case processing, your caseworker will contact you as often as they can, potentially every other day to continue the forward movement of your case. Please allow your case worker 24 business hours to respond to missed correspondence.
Q: I have uploaded all of my documents to my application, what’s next?
A: Once a case worker is assigned to your request, they will automatically see you have uploaded documentation for review. After they have reviewed what you uploaded, they will make initial contact with you to discuss next steps and let you know if anything additional is needed.
Q: Do you assist with down payment for vehicles or homes?
A: Unfortunately, Operation Homefront is unable to assist with any type of down payment assistance. However, you may qualify for other types of assistance if you have any past due essential bills. Please check out our Critical Financial Assistance Eligibility criteria to see what types of assistance you may be eligible for.