FAQs – Face-to-Face Fundraising

How can I identify an Operation Homefront fundraiser?

You always can identify one of our fundraisers by their blue Operation Homefront branded polo shirt, ID badge and Operation Homefront branded electronic donation form. If you have any questions about the legitimacy of a F2F fundraiser, please contact our Supporter Experience Center at canvassing@operationhomefront.org.

What giving options are available?

Supporters who sign up through F2F fundraising can pledge a monthly, quarterly, semi-annual, or annual recurring gift using a credit or debit card. All gifts are processed through a secure donation platform on an iPad or tablet. We cannot accept donations through digital wallets, one-time gifts, cash, checks, gifts-in-kind or other donation methods.

Not ready to take action with a fundraiser? Don’t worry, you can sign up to support us here!

If you wish to make a gift to Operation Homefront, we encourage you to check out Homefront Heroes, our recurring giving program, or contact our Supporter Experience Center at canvassing@operationhomefront.org.

Is my information secure?

Absolutely! Protecting your personal and financial information is our number one priority. That is why our fundraisers use a secure web-based donation platform to collect information electronically in compliance with Payment Card Industry Data Security Standard (PCIDSS) regulations for financial data security. You can read our Privacy Policy for more information.

How much of my donation goes to Operation Homefront?

100% of every donation made through our Face-to-Face Fundraising program goes to Operation Homefront. We pay a fee to our agencies for every new donor from a dedicated fundraising budget, not from donations made by the new donor. Operation Homefront invests wisely in fundraising activities to ensure we have the greatest impact possible for our military families. Our Financials can be viewed at any time.

What is a Homefront Hero?

Homefront Heroes is Operation Homefront’s membership program for our generous donors who contribute via recurring gifts. Members of our Homefront Heroes provide constant, reliable support to Operation Homefront, allowing a greater opportunity to proudly serve those who serve our country.

Donations are always needed to continue to execute our mission, and monthly support through Homefront Heroes ensures that our military service members and their families receive the critical help they need.

I donated through a Face-to-Face fundraiser.  What’s next?

If you recently donated with one of our F2F fundraisers, thank you! You are now part of a community of committed ongoing supporters that helps our military and veteran families stay strong, stable and secure.

Immediately following signup, you’ll receive:

• A thank you email with the details of your recurring gift.
• A thank you SMS with a link to our website to learn even more about Operation Homefront.

In the days and weeks following signup, you’ll receive:

• A welcome email with access to your online account.
• A welcome kit in the mail within the first 60 days as a supporter.
• Regular program updates by email and SMS that feature stories about our families and the impact of your support.

Why don’t you use volunteers?

Professional fundraising agencies provide the fundraising expertise and staffing capacity that we need to have the maximum impact on our military and veteran families. F2F fundraising is also a fun and rewarding way for many people to make a living working for a cause they believe in.

Operation Homefront offers other opportunities for supporters to volunteer and get involved! If you’re interested in volunteering, please check out our Volunteer Reserves for more information.

How can I make changes to my account?

Communication preference updates and other actions can be taken through your online account. Check your welcome materials to find information about how to access this resource.

You can also email our Supporter Experience Center at canvassing@operationhomefront.org.

How can I ask questions or provide feedback?

If you have any questions or would like to share feedback about a recent interaction, please contact our Supporter Experience Center at canvassing@operationhomefront.org.